Returns Policy

Returns Policy for Casenixx

At Casenixx, we are committed to ensuring that our customers are satisfied with the products they purchase from us.

We have a 45 day return policy, which means you have 45 days after receiving your item to request a return.

However, due to the nature of our products, we can only accept returns under specific conditions.

Conditions for Returns:

  1. Faulty or Damaged Products: If the product you received is faulty or has been damaged during transit, you may be eligible for a return.

    a. Photographic Evidence: To process your return, you must provide clear photographs of the damage or fault. This is essential for us to verify the claim and ensure the quality of our products in the future.

    b. Notification Period: Please notify us of the damage or fault within 45 days of receiving the product. Any claims made after this period may not be accepted.

  2. Incorrect Product: If you received a product that is different from what you ordered, please contact us immediately with details of the error.

How to Initiate a Return:

  1. Contact our customer service team at support@casenixx.com with the subject line "Return Request - Order #[Your Order Number]."

  2. Include the following details in your email:

    • Order number
    • Description of the fault or damage
    • Clear photographs of the damage or fault

  3. Our team will review your request and provide further instructions on the return process.

Refunds:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Exclusions:

Please note that we do not accept returns for reasons other than the product being faulty, damaged in transit, or if an incorrect product was sent. Change of mind or dissatisfaction with product design or color does not qualify for a return.

Final Note:

We value your business and strive to ensure that our products meet high-quality standards. If you have any concerns or questions regarding our returns policy, please don't hesitate to contact us.