Frequently Asked Questions (FAQs) for Casenixx
1. What materials are your phone cases made of? Our phone cases are made of high-quality TPU (Thermoplastic Polyurethane) ensuring durability and protection for your device.
2. How do I know which case will fit my phone model? You can select your phone model from the menu on each product page. If you're unsure about your phone model, please contact our customer support for assistance.
3. How long does shipping take? Standard shipping typically takes 1- 4 business days, as all cases are made to order. International may take longer.
4. How can I track my order? Once your order is shipped, you'll receive a tracking number via email. You can use this number on our "Track Your Order" page or the respective courier's website.
5. What is your return policy? We accept returns within 45 days if the product is faulty or damaged in transit. Please refer to our Returns Policy for detailed information.
6. I received a damaged item. What should I do? If your item arrives damaged, please take clear photos of the damage and contact our customer service team immediately. We'll guide you through the return process.
7. Can I cancel or modify my order? Orders can be modified or canceled within 24 hours of placing them. After this period, we cannot guarantee any changes as the order might already be processed.
8. Do you offer international shipping? Yes, we ship worldwide. Shipping fees and delivery times may vary based on the destination.
9. Are your phone cases protective against drops? Our cases are designed for both aesthetics and protection. They offer protection against everyday bumps and minor drops. However, for maximum protection, consider pairing them with a screen protector.
10. How long does it take to produce a phone case before shipping? Each phone case is crafted upon order. Please allow up to business 2-4 days for fulfilment before your order is shipped.
11. How can I contact customer support? You can reach our customer support team at support@casenixx.com or through our "Contact Us" page.
